Law Firm Website Research
SRA Compliant Website Research Report - 2019
The SRA conducted a random audit of 500 law firm websites to monitor compliance with the rules in November 2019. 53 law firm websites were wither broken or under construction, with only 25%, or one in four, of the remaining 447 websites being fully compliant with the rules. Of the remainder, 17% were not compliant at all (we won't let you be one of these), and 58% were only partially complying with the rule set.
The number one way these law form website were falling down was a failure to make public the required complaints information, with other common faults including:
- no information on key stages and/or timelines
- declining to specify the amount of VAT applied to various costs
- and not providing a description of the costs of disbursements